Refund policy

PEACEFUL PLAYTIME STORE POLICIES

Website: peacefulplaytime.store
Last updated: [MONTH DAY, YEAR]

REFUND AND RETURN POLICY

Thank you for shopping with Peaceful Playtime. We want you to feel confident when purchasing products for your family. Please review this policy before placing your order.

Return eligibility

Unless an item is listed as final sale, you may request a return within 7 calendar days after the order is delivered.

To qualify for a return, the item must be:

  • Unused, unworn, and unwashed

  • In its original condition

  • In its original packaging

  • Complete with all tags, instructions, accessories, and included materials

  • Accompanied by proof of purchase or the Peaceful Playtime order number

Items returned without prior authorization may not be accepted.

Starting a return

To request a return, contact us at: www.hello@peacefulplaytime.store

Email:  
Order information required: Customer name, order number, item being returned, and reason for return

Do not mail a product back to the address printed on the original shipping package. Some Peaceful Playtime products may be fulfilled by different approved suppliers, and the correct return location may vary.

When a return is approved, we will provide return instructions and the appropriate return address.

Return shipping

Unless the product arrived damaged, defective, incorrect, or materially different from its description, the customer is responsible for return-shipping costs.

Original shipping charges are generally nonrefundable.

We recommend using a trackable shipping method. Peaceful Playtime is not responsible for return shipments that are lost, damaged, or delivered to an unauthorized address.

Damaged, defective, or incorrect products

Please inspect your order promptly after delivery.

Contact us within 7 calendar days after delivery if your order:

  • Arrived damaged

  • Contains a manufacturing defect

  • Contains the wrong item

  • Is missing an item

  • Is materially different from the product ordered

Include:

  • Your order number

  • A clear description of the problem

  • Photographs or video showing the product, packaging, shipping label, and damage or defect

After reviewing the claim, we may offer a replacement, refund, store credit, replacement part, or another appropriate solution.

Do not discard the product or packaging until we confirm that the claim has been resolved.

Normal variations in color, texture, screen appearance, handmade construction, or minor packaging differences are not necessarily considered defects.

Items that cannot be returned

The following products are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Digital downloads and printable products

  • Downloaded, accessed, or delivered electronic content

  • Customized, personalized, or made-to-order products

  • Gift cards

  • Clearance or final-sale items

  • Items marked nonreturnable on the product page

  • Opened personal-care, bath, hygiene, or wellness products

  • Products missing original packaging, components, instructions, or tags

  • Products damaged through misuse, improper care, alteration, or normal wear

  • Products returned after the stated return period

For health and safety reasons, opened bath, hygiene, personal-care, sensory, or similar products cannot be returned unless they arrived damaged or defective.

Digital products

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally nonrefundable after the files or access links have been delivered.

Contact us if:

  • You received the wrong file

  • The file is corrupted

  • The download link does not work

  • A duplicate purchase was made accidentally

We will make a reasonable effort to correct access or file-delivery problems.

Purchasing a digital product does not transfer ownership of the copyright or permit resale, sharing, reproduction, redistribution, or commercial use unless expressly stated in the product license.

Customized and made-to-order products

Customized, personalized, private-label, preorder, and made-to-order products cannot ordinarily be canceled or returned after production has started.

Customers are responsible for reviewing spelling, names, colors, sizes, personalization instructions, and other submitted details before completing an order.

We are not responsible for errors contained in information approved or submitted by the customer.

Order cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after:

  • The order has entered processing

  • A shipping label has been created

  • The order has been sent to a supplier

  • Production of a customized item has begun

  • A digital product has been delivered

Approved cancellations will be refunded to the original payment method.

Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest method may be to return an eligible item and place a new order after the return is approved. Defective or incorrect items may be replaced at our discretion and subject to availability.

Refund inspection

We will notify you after the returned item has been received and inspected.

If approved, the eligible refund will be issued to the original payment method. Processing times vary by bank, card issuer, and payment provider.

Refunds may be reduced when:

  • A returned product is used or damaged

  • Parts, accessories, packaging, or promotional items are missing

  • The condition of the product has decreased because of handling beyond what was reasonably necessary to inspect it

  • A nonrefundable charge applies and was disclosed before purchase

Peaceful Playtime reserves the right to reject returns that do not satisfy this policy.

Packages marked delivered

If tracking shows that an order was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, porch, reception area, and surrounding property.

  2. Ask household members, neighbors, building staff, or the local carrier.

  3. Allow up to 48 hours, because some carriers mark packages delivered before final placement.

  4. Contact the shipping carrier to request delivery confirmation.

  5. Contact Peaceful Playtime at www.hello@peacefulplaytime.store

Peaceful Playtime will assist with available carrier information but cannot guarantee refunds or replacements for packages confirmed as properly delivered to the address supplied by the customer.

Refused and undeliverable packages

Orders returned because of an incomplete address, incorrect address, refused delivery, unclaimed package, or failed delivery attempt may be refunded after the merchandise is returned and inspected.

Original shipping costs, return-to-sender charges, customs fees, and reshipping costs may be deducted where permitted.

Chargebacks

Please contact us before opening a payment dispute. We want the opportunity to investigate and resolve the concern.

Submitting a chargeback does not expand the customer’s rights under this policy and may delay our ability to issue a separate refund while the payment provider investigates the dispute.

Contact

Questions about returns or refunds may be sent to:

Peaceful Playtime
Email: www.hello@peacefulplaytime.store
Phone: (229)292-0598
Mailing address: Columbus, GA 31907

SHIPPING POLICY

Thank you for ordering from Peaceful Playtime. We work with approved suppliers and fulfillment partners to provide products that support calmer routines, meaningful play, and family connection.

Order processing

Most orders are processed within 3–7 business days, excluding weekends and federal holidays.

Processing time is separate from transportation time.

Customized, personalized, handmade, preorder, private-label, print-on-demand, or high-demand products may require additional processing time. Any materially different estimate should be stated on the applicable product page or communicated after purchase.

Orders containing multiple products may be fulfilled by different suppliers and may arrive in separate packages.

Estimated U.S. delivery times

After processing, estimated delivery is generally:

  • Standard U.S. delivery: Approximately 5–15 business days

  • Customized or made-to-order products: As stated on the product page

  • Preorder products: As stated in the preorder description

  • Internationally fulfilled products: Delivery may require additional time

These are estimates and not guarantees.

Carrier delays, weather, holidays, customs processing, supplier disruptions, high order volume, address problems, transportation interruptions, and events outside our reasonable control may affect delivery.

Shipping charges

Shipping charges are calculated and displayed at checkout unless a product page or promotion states otherwise.

Customers are responsible for reviewing the complete order total, delivery address, shipping method, and estimated time before completing checkout.

Promotional or free shipping may:

  • Apply only to qualifying orders

  • Be limited to certain destinations

  • Exclude oversized or specially handled products

  • End without notice

  • Not apply to return shipping

Address accuracy

Customers must provide a complete and accurate shipping address.

Before placing an order, verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP Code

  • Email address

  • Telephone number

Contact us immediately at www.peacefulplaytime.store if an address correction is needed.

We cannot guarantee that an address can be changed after an order enters processing or fulfillment. Customers may be responsible for costs resulting from an incorrect or incomplete address.

Tracking information

When available, tracking information will be sent to the email address or telephone number provided during checkout.

Tracking updates may require several business days to appear after a label is created.

A shipping-label notification does not necessarily mean that the carrier has physically received the package.

Separate packages

Products may ship separately when:

  • Items are stored at different facilities

  • Different suppliers fulfill different products

  • A product is customized or made to order

  • Part of the order is ready before the remaining items

Separate packages may have different tracking numbers and delivery dates. Additional shipping charges will not be imposed after checkout unless the customer requests a paid change.

Delayed orders

If we learn that an order cannot be shipped within the promised period, we will communicate available options as required by applicable law. Depending on the circumstances, those options may include:

  • Accepting a revised shipment date

  • Canceling the delayed item

  • Canceling the full order

  • Receiving a refund for the unshipped product

Please review email messages from Peaceful Playtime and respond promptly when approval for a delay is requested.

Lost packages

Contact us at www.hello@peacefulplaytime.store if tracking has not updated for an unusual period or the estimated delivery period has passed.

We may ask the carrier, fulfillment partner, or supplier to open an investigation. Carrier investigations can take time, and we may need the customer’s cooperation.

A replacement or refund will be considered after available tracking information and the carrier’s findings have been reviewed.

Packages marked delivered

Peaceful Playtime is not automatically responsible for theft, loss, or misplacement after a carrier confirms correct delivery.

Customers should inspect the delivery area, contact the carrier, and check with other members of the household, neighbors, property staff, or local delivery office.

We will provide reasonable assistance with available tracking and supplier information.

Damaged shipments

Report visible shipping damage within 7 calendar days after delivery.

Keep the item, shipping box, wrapping, labels, and packing materials. Send photographs of:

  • The outer package

  • The shipping label

  • The damaged area

  • The entire product

  • Any damaged internal packaging

Do not return the product without receiving instructions from Peaceful Playtime.

International shipping

[CHOOSE ONE BEFORE PUBLISHING:]

Option A — United States only:
Peaceful Playtime currently ships only to eligible addresses within the United States.

Option B — International shipping:
International shipping may be available to selected destinations displayed at checkout.

International customers are responsible for any customs duties, import taxes, brokerage charges, handling fees, or similar charges imposed by the destination country unless checkout expressly states that those amounts are included.

Customs delays are outside the control of Peaceful Playtime.

Customers are responsible for confirming that products can legally be imported into their destination.

Preorders

A preorder is a purchase of a product that is not yet ready for immediate shipment.

Estimated release and shipment dates are projections and may change because of manufacturing, inspection, transportation, or supplier delays.

When a substantial delay occurs, Peaceful Playtime will communicate available options in accordance with applicable requirements.

Products labeled preorder should not be ordered when delivery is required by a fixed date unless we expressly guarantee that date in writing.

Contact

Questions about shipping may be directed to:

Peaceful Playtime
Email: www.hello@peacefulplaytime.store
Phone: (229)292-0598
Mailing address: Columbus, GA 31907

LEGAL NOTICE

Business identification

This website is owned and operated by:

Legal business name: Peaceful Playtime
Brand name: Peaceful Playtime
Website:  peacefulplaytime.store
Business structure: [SOLE PROPRIETORSHIP / LLC / CORPORATION]
State of organization: Georgia, United States
Mailing address: Columbus, GA 31907
Email: www.hello@peacefulplaytime.store
Phone: (229)292-0598

Purpose of the website

Peaceful Playtime provides products, digital resources, general educational information, and family-oriented content intended to encourage meaningful play, visual support, communication, calmer routines, and family connection.

Not medical, therapeutic, or educational advice

Peaceful Playtime does not provide medical, psychological, occupational-therapy, speech-therapy, behavioral-health, legal, or individualized educational advice.

Our products and content:

  • Are not intended to diagnose, treat, cure, or prevent any condition

  • Are not a substitute for professional medical care, therapy, counseling, educational evaluation, or emergency assistance

  • Do not guarantee a particular behavioral, developmental, sensory, academic, or emotional outcome

  • May not be appropriate for every child or family

Parents, guardians, educators, and caregivers are responsible for deciding whether a product or activity is appropriate for a child’s age, abilities, developmental needs, allergies, medical needs, and circumstances.

Seek advice from a qualified professional when individual guidance is needed.

Adult supervision

Children should use Peaceful Playtime products under appropriate adult supervision.

The supervising adult is responsible for:

  • Reviewing product instructions and warnings

  • Confirming age and developmental appropriateness

  • Inspecting products before each use

  • Discontinuing use when a product is worn, damaged, or unsafe

  • Preventing misuse

  • Monitoring choking, allergy, sensory, bath, water, or other applicable risks

Packaging is not a toy and should be kept away from children where appropriate.

Autism, ADHD, and learning differences

Peaceful Playtime supports neurodiversity and recognizes that every child and family is different.

References to autism, ADHD, sensory needs, communication differences, learning disabilities, developmental differences, or big emotions are intended to describe communities that may find our resources useful. They are not claims that our products treat, cure, prevent, or produce guaranteed results for any diagnosis.

Intellectual property

Unless otherwise stated, all website content—including the Peaceful Playtime name, Luna the Whale character, Keisha character, logos, artwork, illustrations, activity sheets, videos, text, product descriptions, photographs, designs, downloadable files, and other original materials—is owned by or licensed to Peaceful Playtime

No content may be copied, reproduced, modified, sold, republished, distributed, uploaded, publicly displayed, used to train a commercial system, or used to create competing products without prior written permission.

Purchasing a product does not transfer intellectual-property ownership.

Digital products are licensed for the use stated in the applicable product listing. When no separate license is provided, the purchase is for the customer’s personal, noncommercial household use only.

Trademarks

“Peaceful Playtime,” “Luna the Whale,” associated logos, character designs, slogans, and other brand identifiers may be trademarks or proprietary brand assets of . Peaceful Playtime whether or not formal registration has been completed.

No license to use these marks is granted except through prior written authorization.

Accuracy of information

We make reasonable efforts to present accurate product descriptions, photographs, prices, availability, dimensions, colors, materials, care instructions, and delivery estimates.

However:

  • Colors may appear differently across screens

  • Handmade or manufactured products may contain minor variations

  • Product packaging may change

  • Measurements may be approximate

  • Availability and prices may change

  • Typographical or technical errors may occur

We reserve the right to correct errors, update information, cancel affected orders, or limit quantities when reasonably necessary.

Third-party services and links

This website may use or link to third-party platforms, payment processors, shipping carriers, suppliers, applications, social-media platforms, or external websites.

Peaceful Playtime does not control every third party and is not responsible for third-party content, privacy practices, availability, security, or independent terms.

Customers should review applicable third-party policies before using those services.

Accessibility

Peaceful Playtime aims to make its website and content accessible and usable.

Customers who experience difficulty accessing information or completing a purchase may contact us at : www.hello@peacefulplaytime.store. Please identify the page, product, or feature involved and describe the assistance needed.

Copyright concerns

To report a good-faith concern about content that may infringe intellectual-property rights, contact:

Email: [LEGAL OR CUSTOMER-SERVICE EMAIL]

Include:

  • Identification of the protected work

  • Identification of the disputed content

  • The location of that content

  • Your contact information

  • A statement explaining your good-faith belief

  • Any supporting documentation

Contact

Legal notices and business correspondence may be sent to:

[LEGAL BUSINESS NAME]
Doing business as Peaceful Playtime
Columbus, GA 31907
www.hello@peacefulplaytime.store
(229)292-0598

TERMS OF SERVICE

1. Overview

This website is operated by [LEGAL BUSINESS NAME], doing business as Peaceful Playtime.

Throughout these Terms, “Peaceful Playtime,” “we,” “us,” and “our” refer to Peaceful 

These Terms of Service govern your access to peacefulplaytime.store and your purchase or use of products, digital content, services, features, and information offered through the website.

By accessing the website or placing an order, you agree to these Terms, our Refund and Return Policy, Shipping Policy, Privacy Policy, and any additional terms displayed in connection with a product or service.

Do not use the website or purchase products if you do not agree to these Terms.

2. Eligibility

You must be at least the age of legal majority in your state or jurisdiction to make a purchase.

Products intended for children must be purchased, selected, and supervised by a responsible adult.

You agree to provide current, complete, and accurate account, billing, shipping, and payment information.

3. Products and services

Products and services may:

  • Be available only online

  • Have limited quantities

  • Be manufactured or fulfilled by approved third parties

  • Ship from different locations

  • Be subject to separate instructions, age guidance, warnings, or license terms

  • Be changed or discontinued without prior notice

We reserve the right to limit sales by customer, household, region, jurisdiction, product, quantity, or order where reasonably necessary.

4. Product suitability

You are responsible for reviewing:

  • Product descriptions

  • Dimensions and materials

  • Age guidance

  • Instructions and warnings

  • Allergy or ingredient information

  • Delivery estimates

  • Digital-product compatibility

  • Return eligibility

Peaceful Playtime does not guarantee that a product will be suitable for every child, diagnosis, learning profile, sensory preference, or household.

5. Prices and payment

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, duties, and other disclosed fees may be added at checkout.

We may correct pricing, availability, description, or calculation errors. When an error materially affects an order, we may contact the customer for instructions or cancel and refund the affected order.

Payment must be authorized before an order is accepted or fulfilled.

6. Orders

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may reject, limit, hold, or cancel an order for reasons including:

  • Suspected fraud

  • Payment failure

  • Incorrect pricing

  • Inventory shortages

  • Supplier unavailability

  • Shipping restrictions

  • Prohibited resale

  • Address problems

  • Violation of these Terms

When we cancel a paid order, we will issue the applicable refund.

7. Shipping and delivery

Shipping is governed by the Peaceful Playtime Shipping Policy.

Delivery dates are estimates unless we expressly provide a written guarantee.

Risk involving an incorrectly entered address, refused delivery, customs delay, or package handling may be allocated as described in the Shipping Policy and applicable law.

8. Returns and refunds

Returns, cancellations, exchanges, and refunds are governed by the Peaceful Playtime Refund and Return Policy.

No statement by a supplier, carrier, social-media user, or unaffiliated third party modifies our written policy unless Peaceful Playtime confirms the modification in writing.

9. Digital products

Digital content is licensed, not sold, except where applicable law provides otherwise.

Unless a product listing expressly grants additional rights, customers may not:

  • Resell digital files

  • Share downloads publicly

  • Upload files to file-sharing platforms

  • Distribute copies to other households, schools, organizations, or businesses

  • Remove copyright notices

  • Claim the content as their own

  • Modify the content for resale

  • Use the content to create competing commercial products

The customer is responsible for confirming device, software, printer, and file compatibility before purchase.

10. Customer submissions

When you submit a review, photograph, video, testimonial, suggestion, or other material, you represent that:

  • You have the right to submit it

  • It does not violate another person’s privacy or intellectual-property rights

  • It is truthful and based on genuine experience

  • It is not unlawful, threatening, discriminatory, obscene, fraudulent, or misleading

You grant Peaceful Playtime a nonexclusive, worldwide, royalty-free license to display, reproduce, format, and use submitted reviews and related content for store operation and marketing, subject to applicable law and any permissions requested for identifiable children.

Do not submit photographs, names, medical information, or other identifying information about a child unless you are the child’s parent or legal guardian and are legally permitted to provide that material.

11. Prohibited uses

You may not use the website to:

  • Violate applicable law

  • Commit fraud

  • Infringe intellectual-property rights

  • Introduce malware or harmful code

  • Scrape, copy, or harvest website content without permission

  • Interfere with website security

  • Impersonate another person

  • Submit false reviews

  • Purchase products for unauthorized resale

  • Harass customers, employees, contractors, or other users

  • Misrepresent Peaceful Playtime products as medical or therapeutic treatments

12. Intellectual property

All Peaceful Playtime intellectual property remains the property of Peaceful Playtime or its licensors.

No license is granted except the limited right to access the website and use purchased products for their intended lawful purpose.

13. Third-party tools

We may provide access to tools, applications, payment services, suppliers, fulfillment services, or integrations operated by third parties.

Your use of those services may be subject to separate terms and privacy policies.

To the fullest extent permitted by law, Peaceful Playtime is not responsible for third-party systems that it does not own or control.

14. Reviews and testimonials

Reviews and testimonials reflect individual experiences. They do not guarantee that every customer or child will receive the same result.

We may decline to publish or may remove content that:

  • Is fraudulent

  • Contains private information

  • Uses abusive language

  • Is unrelated to the product

  • Violates law

  • Contains prohibited promotional material

  • Infringes another person’s rights

We will not suppress a genuine review solely because it expresses a negative opinion.

15. Disclaimer of warranties

To the fullest extent permitted by applicable law, the website, information, and products are provided on an “as available” and “as described” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free

  • Every product will meet every individual preference

  • A product will produce a specific emotional, behavioral, developmental, therapeutic, or educational result

  • Third-party services will always operate without interruption

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of liability

To the fullest extent permitted by law, Peaceful Playtime and its owners, employees, contractors, agents, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the amount paid for the product or service giving rise to the claim, except where a different remedy is required by law.

This section does not limit liability that cannot lawfully be limited, including liability arising from willful misconduct or other legally nonwaivable obligations.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless, Peaceful Playtime, and their owners, employees, agents, contractors, and service providers from claims arising from:

  • Your unlawful use of the website

  • Your violation of these Terms

  • Your infringement of another person’s rights

  • Your unauthorized resale or modification of products

  • Content you submit

18. Privacy

Personal information is handled according to the Peaceful Playtime Privacy Policy and applicable privacy requirements.

The Privacy Policy should be reviewed separately before using the website or placing an order.

19. Governing law

These Terms are governed by the applicable laws of the State of Georgia and the United States, without regard to conflict-of-law principles, except where mandatory consumer law in another jurisdiction applies.

Before filing a legal claim, the parties are encouraged to make a good-faith effort to resolve the dispute by contacting www.hello@peacefulplaytime.store

20. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will remain in effect.

21. No waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

22. Entire agreement

These Terms, together with the policies and product-specific terms incorporated by reference, constitute the agreement between the customer and Peaceful Playtime concerning use of the website and purchases.

23. Changes to these Terms

We may update these Terms to reflect changes in products, business practices, technology, or legal requirements.

The revised version will be posted on this page with a new “Last updated” date.

Changes apply prospectively unless applicable law requires otherwise.

24. Contact information

Questions about these Terms may be sent to:

[LEGAL BUSINESS NAME]
Doing business as Peaceful Playtime
[Columbus, Georgia 31907
www.hello@peacefulplaytime.store

(229)292-0598